Privacy Policy

Last updated: 22/06/2026

Therapy Connects respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and what rights you have.

Who we are

This website is operated by Therapy Connects.

Website: https://therapy-connects.co.uk
Email: anna.kd.therapy@gmail.com

For the purposes of data protection law, Therapy Connects is responsible for the personal information collected through this website and contact form.

Information we collect

When you contact us through the website, by email, or by phone, we may collect:

  • your name

  • your email address

  • your phone number, if provided

  • which practitioner you would like to contact

  • your preferred session type, if provided

  • any information you choose to include in your message

Please only include information that you are comfortable sharing through the contact form. If you provide information about your health, wellbeing, personal circumstances, or reasons for seeking therapy, this may be considered sensitive personal information.

How we use your information

We use your information to:

  • respond to your enquiry

  • arrange an initial conversation or appointment

  • understand which practitioner or service may be suitable

  • communicate with you about your enquiry

  • keep basic records of contact and correspondence

  • protect the website from spam or misuse

We do not sell your personal information.

Contact form and confidentiality

Messages sent through the contact form are treated with sensitivity and confidentiality. However, the contact form is intended for general enquiries only and should not be used for emergencies or crisis situations.

If you are in immediate danger, please call 999. If you need urgent mental health support, please contact your GP, NHS 111, or a local crisis support service.

Legal basis for using your information

We use your personal information because it is necessary to respond to your enquiry and take steps before entering into a therapeutic agreement or appointment.

Where you choose to share sensitive information, such as information about your health or emotional wellbeing, we will handle it with additional care and only use it for the purpose of responding to your enquiry or providing appropriate therapy-related communication.

How long we keep your information

We only keep personal information for as long as necessary.

General website enquiries may be kept for up to 1 month, unless you become a client or there is another reason to keep the information for longer.

If you become a therapy client, different record-keeping periods may apply and these will be explained separately as part of the therapy agreement or client privacy information.

Who we share your information with

We do not share your personal information with third parties for marketing purposes.

We may share information only where necessary, for example:

  • with the practitioner you have contacted

  • with website, hosting, email, or form service providers who help operate the website

  • where required by law

  • where there is a serious risk of harm to you or another person

Website security and third-party services

This website may use WordPress, WPForms, security tools, spam protection, cookies, and similar technologies to operate safely and effectively.

If the website uses reCAPTCHA, hCaptcha, analytics, cookie consent tools, or embedded third-party content, those services may process limited technical information such as your IP address, browser information, or device information.

Please also see our Cookie Policy for more information about cookies and similar technologies.

Cookies

This website may use essential cookies to make the website work properly. With your consent, it may also use additional cookies or third-party tools for spam protection, analytics, or embedded content.

You can manage your cookie preferences through the cookie banner or your browser settings.

Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct inaccurate information

  • ask us to delete your information in certain circumstances

  • ask us to restrict how we use your information

  • object to how your information is used in certain circumstances

  • withdraw consent where consent is being used as the legal basis

To exercise your rights, please contact us at: anna.kd.therapy@gmail.com

Complaints

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: https://ico.org.uk

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.